Creighton University Frequently Asked Questions

Return to Creighton Employees page

Below is a list of the most frequently asked questions from our Creighton University members. Click a question to reveal the answer.

1. When will I receive my Delta Dental of Nebraska (DDNE) ID card(s)?

ID cards will be sent to Creighton University employees in mid-December, 2025.

2. What is the difference between the Delta Dental Premier® network and the Delta Dental PPO™ network?

- Delta Dental Premier® is the largest dental network in the country with more than 154,000 in-network dentists including 117,000 Delta Dental PPO™ dentists.

- Delta Dental PPO™ has fewer in-network dentists but offers a greater discount than a Delta Dental Premier® dentist.

3. How do I know if my dentist is in-network?

There are four easy ways to find an in-network dentist near you:

- Use our online Find a Dentist tool.

- Search for in-network providers by name, clinic, or location.

- Call customer service at 1-866-398-9299

- Call your dental office and check with staff to ensure they are a Delta Dental PPO™ or Delta Dental Premier® network provider.

4. What do I need to know about dental procedures that are currently in progress?

Dental procedures for basic and major restorative services (crowns, bridges, dentures, implants) started prior to your effective date will be paid based on the service completion dates.

Delta Dental’s process is to calculate the Orthodontia treatment based on the remaining active length of treatment. The benefit calculation is based on where members are at in their current treatment as of 1/1/2026. The total cost of treatment, date banded, number of treatment months prior to and after 1/1/2026, as well as the lifetime maximum dollars available are used to determine remaining orthodontia benefits.

5. Where do I go with questions about my plan?

If you have additional questions, our customer service representatives are available Monday through Friday, 7 a.m.- 7 p.m. CST at (866) 398-9299

On January 1, 2026 our Member Portal (https://www.memberportal.com/mp/ne/) will provide you access to:

- Member eligibility and coverage details

- Claims history and details

- View and print member ID cards

- Find A Dentist tool

6. Can I see an out-of-network dentist?

Yes, you may seek services from a non-participating (out-of-network) dentist: Reimbursement for the services will be paid directly to you, and you are responsible for paying your dentist. A non-participating dentist does not have a requirement to accept our allowable charge so you may share in more of the cost for your care. You are responsible for paying your dentist up to the dentist’s full-billed amount.

7. What do I need to tell my dentist office about the change in dental plan?

At your next visit, let the dental office know that your plan has changed to Delta Dental of Nebraska. You may also present them with your new Delta Dental ID card.

8. What is a Pre-Treatment estimate?

A pre-treatment estimate is when the dentist submits information to Delta Dental prior to services.

- Delta Dental processes the information and sends a pre-treatment estimate to you and your dentist.

- If you are having any major services done (Ex: crown or root canal), we strongly recommend you ask your provider to submit a pre-treatment estimate so you understand your financial responsibility prior to the service.

- A dental office can process the pre-treatment estimate in our Dental Office Toolkit and receive the estimate immediately.