New client FAQs
Small business employers
Below is a list of the most frequently asked questions from our new small business clients. Click a question to reveal the answer.
1. What is my group number?
Your group number, also referred to as client number or client ID, will be referenced in your welcome email. A group number does not become available until implementation is completed in our system.
The Client ID will be the 6-digit number to set up your Benefit Manager Toolkit (BMT) account.
2. When will I receive ID cards?
Once your organization is fully implemented and enrollment is loaded, ID cards are available for members to download via the member portal and mobile app.
If your organization has opted for physical dental ID cards, they will be mailed within ten days. We do not print dependent names on ID cards.
3. Can ID cards be sent to the employee address?
Physical dental ID cards are mailed to the employer and are available for immediate download via the member services portal.
4. Can we opt out of physical ID cards?
Yes. If your organization prefers to take advantage of our digital tools for easier administration, you can direct your members to the member portal or mobile app for access to their ID cards. This saves paper and also alleviates any wait times for your members to receive ID cards from your organization. Please let our sales and service team know of your request.
5. Can we change where ID cards are sent?
Physical dental ID cards are mailed to the employer.
6. Where are ID cards for my dependents?
Dependent ID cards are not required, as this information is obtained directly from the subscriber ID card. Dependents covered under the subscriber can utilize the subscriber ID card. A separate card is not issued or needed for dependents.
7. Should an employee cancel a dental appointment if they do not yet have access to the ID card?
If an eligible employee has enrolled for coverage and has not received their ID card, do not cancel an appointment; talk to your dentist and let them know all the information your member has available.
Client Number (found in the Client Information Form or in the implementation complete welcome email)
Customer Service
1-866-827-3319 (7 a.m. – 7 p.m., M – F)
Provide the ID card to your provider as soon as it is available. If it arrives after a claim has processed, you or your provider can request the claim to be reprocessed.
8. If an employee is not yet loaded in our system, should they cancel their appointment?
If an eligible employee has enrolled for coverage and has not received their ID card, do not cancel an appointment. Instead, talk to your dentist and let them know you are covered through Delta Dental of Nebraska.
Customer Service
1-866-827-3319 (7 a.m. – 7 p.m., M – F)
Provide the ID card to your provider as soon as it is available. If it arrives after a claim has processed, you or your provider can request the claim to be reprocessed.
9. When will I receive my first invoice?
When implementation is complete, invoices are generated. Your first invoice will generate around the 15th of the month following full implementation. Please see the billing schedule available on our small business landing page for precise dates of bill generation, eligibility cutoffs and ACH draws.
10. When is my first payment due?
Payments are due on the 5th of the month, following your first invoice. Please see our billing schedule on our small business landing page.
11. Why does my first invoice combine two months?
If enrollment is not added to our system prior to the invoice release date, the first two month’s charges will be combined on the next invoice.
Eligibility cut off dates are also listed on the billing schedule. New client set up follows our billing schedule.
12. What is an eligibility cutoff date?
Any enrollment changes (adds/cancellations) processed prior to the “cutoff date”, will be reflected on the next invoice release. Any changes after this date will be reflected in the next month’s invoice.
13. What is a Client Administrator?
A Client Administrator is the designated user of the Benefit Manager Toolkit for your organization. They can add new enrollment, cancel enrollment, view invoices, view subscriber listings, and delegate additional access to desired users within your organization as necessary.
14. Who receives the information from Delta Dental regarding billing?
Once bills are generated, an email is sent to your organization’s billing contact.
15. When I cancel enrollment are we still billed for the entire month?
Please note: our system operates on the first day without coverage, so when canceling coverage choose the first day without coverage. For example: Employee loses coverage on Jan. 1, so coverage ends on Jan. 31, making Feb. 1 the first day without coverage.
16. How do I add a new enrollment or terminate existing?
Adding or terminating enrollment is recommended directly via the Benefit Manager Toolkit. Processing occurs in real-time. Please see our quick guides on how to perform these functions within BMT.
All enrollment management options are explained in your New Client Administrator Welcome Guide.
17. How do employees confirm if their provider is in network?
Our Find a Dentist tool is a great place to look up if a member’s dentist is in network or find a new dentist in network. We also encourage our members to verify with their dental office.